Uninterrupted Performance: Speed Kit's Reliability & Support

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Key Takeaways

• Resilient by Design: Speed Kit is an enhancement tool designed to fail gracefully. Because it operates in the browser, it can automatically bypass its own infrastructure in case of an issue, ensuring your website's availability is always the top priority.
• You're in Control: Beyond our automatic systems, you have ultimate control with a manual "emergency button" on your personal dashboard to deactivate Speed Kit globally within seconds.
• A Proactive Partnership: Our dedicated Web Performance Intelligence team proactively monitors your site for performance regressions and our system automatically adapts to your server's load, acting as a true partner in maintaining your site's stability.

Introduction: A Commitment to Business Continuity

Speed Kit is designed as a powerful enhancement layer to accelerate your website. We understand that adding any new technology requires a guarantee of reliability. This document outlines the robust infrastructure, fail-safe mechanisms, and support systems we have in place to ensure that Speed Kit operates seamlessly. In the unlikely event of an issue on our side, our system prioritizes your website's availability above all else. If Speed Kit has issues, it is designed to simply get out of the way, and your site will continue to run as it would without us.

Resilient by Design: Infrastructure & Fail-Safes

Our infrastructure is architected for maximum resilience and graceful failure, meaning your site's stability always comes first.

Redundant Infrastructure

Our system utilizes multiple redundant containers spread across physically separate machines. This setup enables us to quickly redistribute load and replace containers as needed, minimizing the risk of downtime and service degradation.

Automatic Fail-Safe Measures

Speed Kit's primary fail-safe is enabled by its core architecture: the service worker operates directly in the user's browser. This gives it the local intelligence to react instantly to any failures on our side. Even in a disaster scenario where our entire infrastructure—including our backend and edge nodes—is unreachable by the client, the service worker can seamlessly reroute all traffic directly to your origin server. If our systems are non-operational, your webpage will not be accelerated; however, it will remain fully functional, operating exactly as it would without Speed Kit implemented.

Independence from Your Infrastructure

It is important to understand that Speed Kit is an enhancement layer, not a load balancer for your infrastructure. If your own origin server or CDN has a severe issue and goes down, Speed Kit cannot serve your website. In this case, the user experience will be the same as if Speed Kit were not active—the page will be impacted by your infrastructure's outage.

Adaptive Origin Protection

Speed Kit is designed to be a good neighbor. Our backend system constantly monitors the health of your server and automatically throttles its own requests if it detects that your system is under stress. This ensures that our performance-enhancing activities never compromise the stability of your core infrastructure.

Seamless Reactivation

Our systems are continuously monitored. Once an issue is resolved and stability is confirmed, Speed Kit is automatically reactivated to resume accelerating your user experience.

You're in Control: Manual Deactivation & Cache Management

For complete peace of mind, we provide you with direct control over the Speed Kit service.

The Emergency Deactivation Button

You can manually deactivate Speed Kit at any time via your personal dashboard with the click of a button. This deactivation takes effect globally within seconds, giving you immediate and ultimate control.

• Dashboard Link: https://dashboard.speed-kit.com/

Manual Cache Clearing

While our automatic change detection reliably identifies code and content updates, the dashboard also provides an option to manually clear the Speed Kit cache. This is available for specific scenarios or for immediate peace of mind after a critical content change. Additionally, a browser extension is available that allows you to refresh the currently visited page in the Speed Kit cache.

A Partnership in Performance: Monitoring & Support

We view our service as a partnership, backed by an expert team dedicated to your success.

Proactive Monitoring by Our Expert Team

Our dedicated Web Performance Intelligence Team utilizes advanced monitoring techniques, including Real User Monitoring (RUM), to proactively detect and address performance issues and functional failures, such as JavaScript errors. Should any significant issues arise, our Customer Success Team will reach out to you proactively, ensuring you are informed and can respond effectively.

Public Status Page

For full transparency into our system's operational status, you can visit our public status page at any time. This page provides real-time and historical data on the availability of all Speed Kit services.

• Status Page Link: https://status.baqend.com/

Dedicated Technical Support

We offer comprehensive technical support through the following channels:

• Email: help@SpeedKit.com
• Slack: A dedicated channel for direct communication.
• Hours: Monday to Friday, 9:00 AM to 5:00 PM (CET / CEST).

24/7 Emergency Hotline

For major or critical incidents, we provide a 24-hour emergency hotline to ensure you can reach us at any time.

Data Handling and Backup Policy

To ensure service continuity and protect your settings, we perform regular backups of essential service data. This includes your user account information and all Speed Kit configurations.

Conversely, we do not back up operational data like the content cached from your website or the Real User Monitoring (RUM) data we collect. For the cached content, we consider your origin server to be the single source of truth, as this data is constantly changing. In the very unlikely event of a loss within our caches, our system automatically rebuilds the cache by refetching the content directly from your origin, ensuring your website's performance is restored without impacting its availability.